Get in Touch With Us
Got a question about something you've read on cvta.org.uk, spotted an offer that's changed, or want to flag a detail on one of our free spins pages? This is where to send it. Below is how our team can be reached and what kind of messages we're best placed to help with.
How to Reach the Team
Email is the most reliable route to us. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to stand in for an answer. We aim to respond within two working days, though this can stretch slightly during busy periods.
A short note on what your enquiry is about helps us route it to the right person straight away. If it relates to a specific brand or offer, mentioning the name and the page you found it on speeds things up considerably.
What We Can Help With
- Offer accuracy — Welcome bonuses, free spins packages and wagering terms at operators like Betmica, Kikibet or Betninja change often. If something on our list of trusted non Gamstop casinos looks out of date, tell us and we'll look into it.
- General questions — Anything unclear about how we compare sites not on Gamstop, how ratings are worked out, or what free spins terms typically involve.
- Corrections — We take accuracy seriously. If a rating, offer figure or payment detail seems wrong, we want to know and will review it.
- Content suggestions — Ideas for topics you'd like covered, whether that's a particular payment method, game category or a comparison you think is missing.
- Partnership or editorial enquiries — If you represent an operator or an affiliate and want to discuss featuring on the site, introduce yourself and explain what you have in mind. Note that any commercial relationship never decides where a brand sits in our rankings.
What We Can't Do From This Page
We are an independent information and comparison site — we don't hold player accounts, process deposits or withdrawals, or resolve disputes with individual casinos. Any query about your own account, a pending withdrawal, or a bonus you've claimed needs to go directly to the casino's own support team, usually reachable through live chat or email listed on their site.
Likewise, if you're contacting us about self-exclusion or wanting guidance on managing your play, we're glad to point you toward general information, but we're not a support service ourselves. If gambling has stopped being fun or feels out of your control, please reach out to a dedicated support organisation — they're better placed to help than a comparison website.
What Happens After You Send a Message
Every email is read by an actual person on our editorial team. If your message needs input from someone specific — for example, a query about how a particular operator's terms were verified — it gets passed along internally before you hear back. We'd rather take a little longer and give you an accurate answer than rush a generic one.
Keeping Our Content Honest
Reader feedback genuinely shapes what's on this site. Offers, licensing details and payment options at casinos not on Gamstop shift regularly, and we rely partly on people getting in touch to help us catch changes quickly. If you've had an experience — good or bad — with a site featured here, we're interested to hear it, even if it's just to help other readers make a more informed choice.
Thank you for taking the time to read this far. Whatever your reason for getting in touch, we look forward to hearing from you.
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